Hotjar
We use Hotjar to better understand how users navigate in our website. The sole purpose of the data collection is to improve the functionality of our website and the overall user experience of users and customers.Hotjar works with cookies and other technologies (heatmaps and session recordings) to collect data about our users' behaviour and about their devices, in particular device IP address (collected and stored only in anonymized form), pages visited, date, time, screen size, device type (unique device identifiers), mouse movements, location (country only), preferred language for viewing our website. All the information provided in input fields will be suppressed at the client-side and will not be transferred to Hotjar. Please find below the list of cookies required for the tool to work properly:
| Relating to the user |
|
Name
|
Data storage type
|
Description
|
|
_hjSessionUser_{site_id}
|
Cookie |
- Set when a user first lands on a page.
- Persists the Hotjar User ID which is unique to that site. Hotjar does not track users across different sites.
- Ensures data from subsequent visits to the same site are attributed to the same user ID.
- 365 days duration.
- JSON data type.
|
|
_hjid
|
Cookie |
- This is an old cookie that we do not set anymore, but if a user has it unexpired in their browser, we will reuse its value and migrate to _hjSessionUser_{site_id}.
- Set when a user first lands on a page.
- Persists the Hotjar User ID which is unique to that site.
- Ensures data from subsequent visits to the same site are attributed to the same user ID.
- 365 days duration.
- UUID data type.
|
|
_hjFirstSeen
|
Cookie |
- Identifies a new user’s first session.
- Used by Recording filters to identify new user sessions.
- 30 minutes duration, extended on user activity.
- Boolean true/false data type.
|
|
_hjHasCachedUserAttributes
|
Cookie |
- Enables us to know whether the data set in _hjUserAttributes Local Storage item is up to date or not.
- Session duration.
- Boolean true/false data type.
|
|
_hjUserAttributesHash
|
Cookie |
- Enables us to know when any User Attribute has changed and needs to be updated.
- 2 minutes duration, extended every 30 seconds.
- Content hash data type.
|
|
_hjUserAttributes
|
Local storage item |
- Stores User Attributes sent through the Hotjar Identify API.
- No explicit expiration.
- Base64 encoded JSON data type.
|
|
hjViewportId
|
Session storage item |
- Stores user viewport details such as size and dimensions.
- Session duration.
- UUID data type.
|
| Relating to the session |
|
Name
|
Data storage type
|
Description
|
|
_hjSession_{site_id}
|
Cookie |
- Holds current session data.
- Ensures subsequent requests in the session window are attributed to the same session.
- 30 minutes duration, extended on user activity.
- JSON data type.
|
|
_hjSessionTooLarge
|
Cookie |
- Causes Hotjar to stop collecting data if a session becomes too large.
- Determined automatically by a signal from the server if the session size exceeds the limit.
- Session duration.
- Boolean true/false data type.
|
|
_hjSessionResumed
|
Cookie |
- Set when a session/recording is reconnected to Hotjar servers after a break in connection.
- Session duration.
- Boolean true/false data type.
|
|
_hjCookieTest
|
Cookie |
- Checks to see if the Hotjar Tracking Code can use cookies. If it can, a value of 1 is set.
- Deleted almost immediately after it is created.
- Under 100ms duration, cookie expiration time set to session duration.
- Boolean true/false data type.
|
|
_hjLocalStorageTest
|
Cookie |
- Checks if the Hotjar Tracking Code can use Local Storage.
If it can, a value of 1 is set.
- Data stored in _hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.
- Under 100ms duration.
- Boolean true/false data type.
|
|
_hjSessionStorageTest
|
Cookie |
- Checks if the Hotjar Tracking Code can use Session Storage. If it can, a value of 1 is set.
- Data stored in _hjSessionStorageTest has no expiration time, but it is deleted almost immediately after it is created.
- Under 100ms duration.
- Boolean true/false data type.
|
|
_hjIncludedInPageviewSample
|
Cookie |
- Set to determine if a user is included in the data sampling defined by your site's pageview limit.
- 2 minutes duration, extended every 30 seconds.
- Boolean true/false data type.
|
|
_hjIncludedInSessionSample_{site_id}
|
Cookie |
- Set to determine if a user is included in the data sampling defined by your site's daily session limit.
- 2 minutes duration, extended every 30 seconds.
- Boolean true/false data type.
|
|
_hjAbsoluteSessionInProgress
|
Cookie |
- Used to detect the first pageview session of a user.
- 30 minutes duration, extended on user activity.
- Boolean true/false data type.
|
|
_hjTLDTest
|
Cookie |
- We try to store the _hjTLDTest cookie for different URL substring alternatives until it fails.
- Enables us to try to determine the most generic cookie path to use, instead of page hostname.
- It means that cookies can be shared across subdomains (where applicable).
- After this check, the cookie is removed.
- Session duration.
- Boolean true/false data type.
|
| Relating to Recordings |
|
Name
|
Data storage type
|
Description
|
|
_hjRecordingEnabled
|
Session storage item |
- Set when a Recording starts.
- Read when the Recording module is initialized to see if the user is already in a recording in a particular session.
- Session duration.
- Boolean true/false data type.
|
|
_hjRecordingLastActivity
|
Session storage item |
- Updated when a user recording starts and when data is sent to the server (the user performs an action that Hotjar records).
- Session duration.
- Numerical value (timestamp) data type.
|
Hotjar stores this information in a pseudonymized user profile. We will keep the collected data for 3 months. For this data processing, Hotjar Ltd supports us as a processor according to Art. 28 GDPR and we have concluded a data processing agreement with Hotjar. Hotjar is contractually prohibited from selling the data collected on our behalf. The data processing is based on your consent, provided that you have given your consent via our cookie banner. Hotjar might transfer the collected data to countries outside of the UK and EEA without an adequate level of data protection (for example, the USA). There is a risk that authorities may access the data for security and monitoring purposes without you being informed or having legal remedies. Please keep this in mind if you decide to give your consent to our use of Hotjar. If you decide to give your consent, this transfer to a third country without an adequate level of data protection takes place on the grounds of Art. 49.1(a) GDPR. You can revoke your consent at any time. To do so, please click here: https://www.regalrexnord.com/privacy/cookie-policy.
For more information about Hotjar, please visit: https://www.hotjar.com/privacy.